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We are here to answer all your questions and make ordering with us as easy as possible. 

Below are some of our frequently asked questions. However, if you don't find the answer to your question, please write us at and we will promptly and happily get back to you.

  • Can I add a gift message to my order?

Of course, just type it in the notes at checkout. If you forgot to type the message at checkout and your order has not been packed yet and despatched to the courier , you can email with your order number along with the message you would like to include.


  • Can I add gift wrapping to my order?

All orders arrive gift wrapped in our gorgeous bespoke printed envelopes!


  • Can I get my order same day?

Not yet! We are working on allowing that in Rome very soon.


  • Can a gift receipt be sent with my order, rather than a detailed invoice?

We normally simply email the receipt to you. Please let us know at checkout if you instead wish to receive it with the order at


  • How do I add a gift voucher to my order?

At the last stage of check-out you will see a box to enter any discount or gift codes.


  • Can I send to multiple addresses in one order?

We can only send to one address per order so we recommend purchasing individual gift items separately. If you are hoping to place one order for multiple people then do email us to request some support with this. 


  • Can I amend my order once it's placed?

Yes, on same day of order, you can email us with any amendments at After you can write us and if your order hasn't been despatched to the courier yet, we will do our best to meet your request.


  • What's your returns & refunds policy?

You can read our full returns & exchanges policy.


  • How do I return my order?

Please send a message with all your order info and the reason for your return and questions at and we will get provide all support you need for the return . All returns should be received by us within 30 days from order receipt. Please send your returns to:

Via dei 3 Orologi 10C


The cost of returns must be covered by the customer unless your item was clearly faulty. Favette is unable to refund any postage costs.

Please send your return using a trackable service, marking your package clearly as 'Returned goods' to avoid delays at Customs. All exchanges will be delivered free of charge.